At Shopnow320, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, our return policy provides a clear process to facilitate returns. Please review the guidelines below.

1. Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

• Returned within [Insert Return Period] days of receipt.

• Unused, unworn, and in its original condition.

• Returned in the original packaging with all tags, labels, and accessories included.

• Accompanied by proof of purchase (e.g., receipt or order confirmation email).

2. Non-Returnable Items

Certain items are not eligible for returns, including:

• Perishable goods (e.g., food, flowers)

• Personalized or custom-made products

• Gift cards

• Intimate or sanitary goods (e.g., undergarments, swimwear)

• Sale or clearance items (unless defective or damaged)

3. How to Initiate a Return

3.1 Contact Us:
To initiate a return, reach out to our customer support team at:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

3.2 Return Authorization:
Once your return request is approved, we will provide a return authorization number and detailed instructions for returning the item.

3.3 Shipping Costs:

• For defective or incorrect items, Shopnow320 will cover the return shipping costs.

• For other returns, customers are responsible for shipping fees.

4. Return Process

4.1 Shipping Your Return:
Securely pack the item in its original packaging and include all required documentation. Use a trackable shipping method to ensure the package is delivered.

4.2 Inspection:
Once received, we will inspect the item to ensure it meets the return criteria.

4.3 Processing Time:
Refunds or exchanges will be processed within [Insert Timeframe] days of receiving the returned item.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, notify us within [Insert Timeframe] days of delivery. Provide clear photos of the damage or defect. We will arrange for a replacement, refund, or store credit based on your preference.

6. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, initiate a return and place a new order for the desired item. We will process your refund once the original item is received and inspected.

7. Cancellations

Orders can be canceled before they are shipped for a full refund. If the order has already been shipped, the standard return process applies.