At Shopnow320, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our refund policy ensures a straightforward process. Please read the details below to understand our terms.

1. Eligibility for Refunds

Refunds are available for items that meet the following criteria:

• The item is returned within [Insert Return Period] days of delivery.

• The item is unused, undamaged, and in its original packaging with all tags and labels attached.

• Proof of purchase (e.g., order confirmation email or receipt) is provided.

2. Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Perishable goods (e.g., food, flowers)

• Personalized or custom-made items

• Gift cards

• Sale or clearance items (unless defective or damaged)

3. Return Process

3.1 Initiating a Return:
To initiate a return, contact our customer support team at:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

3.2 Return Authorization:
Upon approval, we will provide you with a return authorization and instructions on how to send the item back to us.

3.3 Shipping Costs:

• For defective or incorrect items, Shopnow320 will cover the return shipping costs.

• For other returns, customers are responsible for return shipping fees.

4. Refund Processing

4.1 Inspection:
Once we receive the returned item, it will be inspected to ensure it meets the refund criteria.

4.2 Refund Approval:
If approved, refunds will be processed back to the original payment method within [Insert Timeframe] days.

4.3 Partial Refunds:
Partial refunds may be issued for items that:

• Are not returned in their original condition

• Are missing parts or accessories

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within [Insert Timeframe] days of receipt. Provide clear photos of the damage or defect for prompt resolution. We may offer:

• A replacement

• A full refund

6. Cancellations

Orders can be canceled before they are shipped for a full refund. Once an order is shipped, the standard return policy applies.

7. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and place a new order for the desired item.